Support
Something not working, a question about Pro, or a program that doesn’t feel right? Write to us. A person reads every message.
English or Turkish gets the fastest answer, but write in your own language if you prefer.
It helps if you include
- Your iPhone or iPad model and iOS version
- The app version (Me → Settings)
- What you did, what you expected and what happened
- A screenshot, if you can
Pro doesn’t show up, or you’re on a new device
Pro is tied to the Apple Account you paid with. Make sure the App Store is signed in to that account, then tap Me → Settings → Subscription → Restore Purchases (the same button is on the Pro screen). Pro programs download again right after. If Pro still doesn’t show, write to us with the purchase date.
Managing or cancelling Pro
In the app, tap Me → Settings → Subscription → Manage Subscription. You can also open the iPhone Settings app → Apple Account → Subscriptions. Cancel at least 24 hours before the period or the free trial ends and you won’t be charged again; Pro stays until the end of the period you paid for. Apple handles billing, so plan changes and refunds go through Apple.
Moving your history
Your data lives on your device. An iCloud or computer backup of your iPhone includes it, and restoring that backup brings it back.
Deleting your data
Deleting the app deletes everything it stored on your device. RevenueCat, the service that checks subscriptions for us, keeps a record under a random ID that isn’t linked to your name or email, with your purchase history if you bought Pro. To have it deleted, write to us with the purchase date and the order ID from Apple’s receipt email. The ID stays on your device, so delete the app too to make the deletion permanent.